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Work took a little longer than I expected, but service and quality of work was excellent.
What more is there to say?
Well received by the ladies on reception and the service team carried out my wishes one hundred per cent. I was impressed from start to finish.
Absolutely no complaints
Good but expensive.
Because I was completely satisfied
The service and help from the staff was up to level of professionalism associated with a BMW
Because you don't listen
Everything explained and a call to say car would be ready on time as promised
Everything I requested was observed and the issues were dealt with.
Quick and easy process.
Staff were brilliant young lady knew everything and was a pleasure to deal with.
Everything thoroughly explained
Car was collected from home, work completed on it and dropped back on the same day. Excellent
Lack of communication regarding keeping car off the road without checking first
Just all good
The service I've received from BMW (Knights) has been very good. So far I've never felt like I've been let down by them and I hope this continues for many more years to come.
MOT was good value, unfortunately I purchased 4 tyres through Knights, who told me they were price competitive only to find they over charged me, compared to market prices, by a minimum of £300. They do not reconnect Dashboard Cams after service.
Was advised the DVLA website was not working so unable to print the MOT certificate there and then. I was advised this would be sent in the post, over a week later and this has still not been received.
Price was good compared to other local franchises.
Couldn't have done anything better really. As a cyclist, leaving my car for a service. It would be nice to have a safe place to leave my bike whilst i sorted the paper work out.
Staff take the time to explain all you need to know, they keep you updated and ensure you are offered refreshments.
Fixed the car with no issues
no problems this time but had on last 2 occasions
Fantastic staff ,great knowledge ,and do what you ask
Having been told the car was ready when we arrived it was not and we had to wait whilst tyres were collected from the supplier and then fitted. This meant abot a 2 hour wait.
No issues what so ever
Recall issue was fully resolved, without other problems caused ( which unfortunately is not the always the case when visiting other dealers)
Had to wait
I don't believe the warranties applied to the car were correctly explained to me and therefore I purchased extra's, and made a large deposit, which I could have reduced / not purchased in order to make up for the unexpected expenditure on maintenance
During the annual service I asked for two new rear lights to be supplied and fitted due to condensation build up. When they were being fitted, the technician damaged ie.chipped/took paint off the rear bumper in three places.
Service is exceptional as always
Able to book for next day MOT which my more local dealer in Derby could not do for about 6 weeks (after the expiry of the MOT). Opportunity taken to check for warranty items - minor criticism is that I was promised a wash and vac which didn't happen
The actual experience was good. They're a very good dealer who I have dealt with for a number of years. I also have a Mini Cooper. However, I was not happy with having to wait 3 weeks for a courtesy car - when there was a risk with driving my car
Staff are always welcoming, attentive and very easy to deal with.
Very professional, courteous & very helpful
work carried out at agreed time and completed promptly. Courtousy wash and clean done thoroughly. all works explained clearly
Everything was excellent
no-one called me back
Couldn't fault any part of my service BMW at Shrewsbury have so much to learn from you guys.
Kept informed of process .
No air conditioning coolant in stock for prearranged air-conditioning service and repair. Had to wait 4 hrs to be told then 24 hours more to collect the car. Git aoan car but it was disruptive and unnecessary.
Vehicle repaired and returned and cleaned to a good standard.
When the reason for my engine fault was diagnosed, the service department believed that the issue shouldn't have happened so soon after the Warranty had expired. They contacted BMW on my behalf and were able to get sanction to do the work FOC. Thanks
Very transparent with the info given to me & on both occasions I have been able to wait with at the dealership for my vehicle to be completed.
I took my car in for a software update to be informed that a recall had been issued to refit rear light brackets. I was not made aware of this beforehand and I was told they would have to retain the car for a week as the part was not in stock.
Nothing to complain about, exceeded my expectations
Service team are friendly, efficient and knowledgable
We needed the car as we were going away and the technician stayed with the car until he was satisfied it was ok
See above. I have already spoken to Sara the Service Manager about my issues. Two days after having my brakes done I received an email Telling me my brake fluid service is now due.
Excellent customer service.
Very helpful and friendly
The repair shop representative was very efficient in producing the necessary paperwork to enable the repair work to proceed & providing a courtesy car. It is clear that BMW take a pride in the workmanship of their repair work
Ronnie was friendly and efficient and kept me informed how the long the car would be while I waited, with a lovely cup of coffee.
My car was supposed to be hoovered and cleaned only To find it wasn't cleaned that well and the windows were left open for the wash it had meaning all my seats were wet
Very helpful and pleasant staff, good facilities, nice coffee!
Nice greeting no problems
The services advisor, Ronnie, is rude, arrogant and obnoxious and does not know the product (BMW)
Slightly disappointed in the fact that my car wasn't serviced when I bought it due to the fact the previous owner had a service pack so I took the car in after 5 weeks as was now due and had an advisory on wipers.. £50 this should have be done before
On time etc But I was kept informed
Since I've registered my car with them from Dec 2017 I had all kind of problems. They've misread my mileage at MOT and added 10k more and blamed me.I've said plenty of times that my car is shaking at cold start and not even today they didn't fixed it
very good customer care
Generally been pleased
Friendly and helpful staff
5 star service all the way
There's always room for improvement
Great service and no delays
Investigation was useless to which when I got the car home I under gone my own investigation and found the issue myself after just one hour on the internet to discover the actual issue at hand. Some wheel bolts were finger tight.
Excellent service very polite and helpful
Felt like I had been treated very well.
As stated above. I doubt anything will be done regarding this feedback and I am not looking for anything in return (I can imagine you get a lot of that) But just better service to go with a great car would help improve the experience.
Staff were prepared to be helpful and to be accommodating to my needs. Car was well washed and cleaned too!
went out of their way to help me with all my queries
I was told my car would receive a complimentary wash and vacuum, when I arrived to collect my car at the scheduled time I stated when dropping it in the morning this had not been done, I had to wait a further hour in the waiting area for this.
KNights BMW is my local dealership and has been for the last 12 years and 3 cars. Dealership is always spotless inside with complimentary wifi and coffee. And it gives me a chance to look around while I'm in there
As highlighted above all the staff ( from receptionists to sales staff to servicing) at stoke have been great. In particular Kerry Caravan and Mark Graham at stoke have been great in their service
When I placed the order I was told I had more than a week to finalise exactly what I wanted, but 2 days later the car was in production and I couldn't change the order, so I didn't get the exact car I wanted. BMW's loss!. Delivery was ok.
As I have dealt with the garage before and found the Staff always friendly
The test drive was not as thorough as others provide and a blemish on the rear bumper on day of handover meant I had to return the vehicle for remedial work
Efficient and transparent
Quick delivery although the colour I wanted wasn't available till end of the year. They went above and beyond to get my second choice
Lauren Keeling was fantastic and even rang me a couple of times to let me know how things were going. Also the Lady in the cafe was really lovely too!
Everything was done as promised and on the times promised and I was treated. with courtesy as I was when I bought the car I have just parted with 15 years ago!!! I trust that my newBMW will be as good as my last one. I am delighted with BMW.
Overall experience has been great apart from the scratches that I have mentioned which was sorted anyway. Also, it could have been more satisfying if small freebies comes with the car on handover. Not even a free key ring comes with the keys.
Both toby and jon were so helpful and courteous. Made me and my wife welcome and comfortable. Incredibly professional dealership and I will be coming back to these guys for our next car 100%
Couldn't have done more. Car was for my wife. They covered it for me and let her drive it out of the showroom. She felt very special. Thank you.
Lauren and Kerry made everything very simple. They helped with any questions we had whilst we were deciding what model to purchase.
Pretty much OK. A mix up with the V5 docs for the trade in.
Great service. Friendly staff and a pleasant experience all round.
Poor start, due to lack of communication regarding delay of car. we expected it at the end of May, If we did not chase we would not have known it was going to be end of July. The service afterwards when Lauren took over improved dramatically.