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Really liked that I was sent a video of my car that was personalised- a great touch.
The service rep I spoke to was excellent, very helpful and kept me well informed. If the tyres had been flagged as amber instead of red when measured at 3mm then my rating would have been 5 stars.
Waiting times for courtesy cars could be better. The simple answer is supply more courtesy cars, to cut down waiting times.
experience good except no courtesy car & had to wait for taxis. Felt like was being made to feel inferior by service guy telling me problem caused by using "supermarket screen wash".
Courteous, professional staff and a job completed in the time stated when booked in.
Fast, video progress, great service and complimentary valet
When informed of another filter that was required on the car we asked what this was for, the telephonist didn't have a clue?
Though it was not possible to identify the cause of juddering i was asked to record the problem and bring back the car. This suggests route-cause investigation. Impressed.
John Parkes provided a quote, liaised with myself and my insurer, collected the car from Stafford, provided a loan car and delivered the car with work completed at the date and time agreed. All very efficient.
they fixed my problem quickly
Everyone v pleasant. Communications good Speedy resolution to technical issues
I always compare BMW with Mercedes- benz which is my other vehicle.
Work complete on time and cost.
Again as regards to the above answer. My car was meant to be done on Tuesday they didn't do it until Wednesday as they thought I needed to drop it off even though it was already there and booked in.
The technician who accompanied me on the test drive was very friendly and keen to resolve the issue.
Great service however some staff were rude
Fault not repaired.It now has to go in once again. Another day wasted.
Everything made very easy
Couldn't have done any more for me.
Service completed on time and Amber was very helpful.
I was told that there was damage to my alloy of which I cannot find. I was then told not to worry it could be a mistake?
On two occasions I have been contacted by telephone to say that the vehicle was ready for collection, only to find, after checking the job list and settling the account, that the vehicle was still in a queue awaiting a wash and valet. Poor show.
My service was carried out at the Stoke franchise. I was pleased with the Stafford franchise, they replaced the oil flap cover without inconvenience me for a long period of time.
1. Appts were available very soon after I rang to make the appt. 2. The member of staff who dealt with me, Amber, at Knights was very efficient and professional.
Staff helpful and excellent communication
Completely satisfied, if not I would have informed you of any disappointment or poor service.
They took my concerns seriously and address them promptly.
car service completed ahead of schedule which was very pleasing and left in a clean and satisfactory condition
Everything went very smoothly, no problems what so ever
Quick and efficient
Slightly overpriced in my personal opinion
They were really honest, made me feel important to them and got my car back on the road as quickly as they could. They also didn't try to sell me something I didn't need like another dealer!
Jordan Eldergill has been over and above board in trying to resolve my issue.
Very professional and efficient service provided by the team at Knights
Friendly staff, work completed on time
I did ask for a quote for a dash cam however the salesperson did not come back to me. I know this was unrelated to what I came in for, however I do expect acknowledgement of my questions. I will ask again at my service next year.
Richard Dixon in particular was exceptional and the manager who we met with (forgot his name sorry) was also extremely accommodating.
The courtesy car was not allocated so had to wait while a vehicle was obtained for one of the sales managers.
look at the issue we had at 1st MOT for the BMW x5 - a 50k car three years old
Service Staff won't let you speak to a technician and hence it takes longer to get to a solution etc.
I haven't had a Service. It was a body repair through Insurance. However, the service was excellent.
Work took a little longer than I expected, but service and quality of work was excellent.
Well received by the ladies on reception and the service team carried out my wishes one hundred per cent. I was impressed from start to finish.
What more is there to say?
I delivered a car that was suffering from a lot of issues, and they were extremely patient and professional with me throughout the 2+ weeks it was in their care, constantly giving me updates and giving me many options on how to proceed.
Absolutely no complaints
Good but expensive.
Because I was completely satisfied
The service and help from the staff was up to level of professionalism associated with a BMW
Because you don't listen
Everything explained and a call to say car would be ready on time as promised
Everything I requested was observed and the issues were dealt with.
Quick and easy process.
Staff were brilliant young lady knew everything and was a pleasure to deal with.
Everything thoroughly explained
Car was collected from home, work completed on it and dropped back on the same day. Excellent
Lack of communication regarding keeping car off the road without checking first
Just all good
The service I've received from BMW (Knights) has been very good. So far I've never felt like I've been let down by them and I hope this continues for many more years to come.
MOT was good value, unfortunately I purchased 4 tyres through Knights, who told me they were price competitive only to find they over charged me, compared to market prices, by a minimum of £300. They do not reconnect Dashboard Cams after service.
Was advised the DVLA website was not working so unable to print the MOT certificate there and then. I was advised this would be sent in the post, over a week later and this has still not been received.
Price was good compared to other local franchises.
Staff take the time to explain all you need to know, they keep you updated and ensure you are offered refreshments.
Couldn't have done anything better really. As a cyclist, leaving my car for a service. It would be nice to have a safe place to leave my bike whilst i sorted the paper work out.
Fixed the car with no issues
Fantastic staff ,great knowledge ,and do what you ask
No issues what so ever
no problems this time but had on last 2 occasions
Having been told the car was ready when we arrived it was not and we had to wait whilst tyres were collected from the supplier and then fitted. This meant abot a 2 hour wait.
Recall issue was fully resolved, without other problems caused ( which unfortunately is not the always the case when visiting other dealers)
Had to wait
I don't believe the warranties applied to the car were correctly explained to me and therefore I purchased extra's, and made a large deposit, which I could have reduced / not purchased in order to make up for the unexpected expenditure on maintenance
Service is exceptional as always
During the annual service I asked for two new rear lights to be supplied and fitted due to condensation build up. When they were being fitted, the technician damaged ie.chipped/took paint off the rear bumper in three places.
Able to book for next day MOT which my more local dealer in Derby could not do for about 6 weeks (after the expiry of the MOT). Opportunity taken to check for warranty items - minor criticism is that I was promised a wash and vac which didn't happen
The actual experience was good. They're a very good dealer who I have dealt with for a number of years. I also have a Mini Cooper. However, I was not happy with having to wait 3 weeks for a courtesy car - when there was a risk with driving my car
Very professional, courteous & very helpful
Staff are always welcoming, attentive and very easy to deal with.
Everything was excellent
work carried out at agreed time and completed promptly. Courtousy wash and clean done thoroughly. all works explained clearly
No issues whatsoever and I would like to personally give Ben who began the experience and one of your newer members credit for his help and support, I will be asking for him again in the future when the time comes to look into having another BMW
kept updated of car delivery pogress
Team was extremely accommodating
Friendly staff and an awesome showroom (with awesome cars)
you could not fault any thing from beginning to end I was guided to the most ideal car for my needs ,and everything was spoke with so much confidence and knowledge ,your car sales lady is very professional and made everything crystal clear .
Looked after me very well and great coffee Connor the genius knows his stuff and Dean is a great guy
Great service and deal
As highlighted above all the staff ( from receptionists to sales staff to servicing) at stoke have been great. In particular Kerry Caravan and Mark Graham at stoke have been great in their service
When I placed the order I was told I had more than a week to finalise exactly what I wanted, but 2 days later the car was in production and I couldn't change the order, so I didn't get the exact car I wanted. BMW's loss!. Delivery was ok.
As I have dealt with the garage before and found the Staff always friendly
The test drive was not as thorough as others provide and a blemish on the rear bumper on day of handover meant I had to return the vehicle for remedial work
Efficient and transparent
Quick delivery although the colour I wanted wasn't available till end of the year. They went above and beyond to get my second choice
Lauren Keeling was fantastic and even rang me a couple of times to let me know how things were going. Also the Lady in the cafe was really lovely too!
Everything was done as promised and on the times promised and I was treated. with courtesy as I was when I bought the car I have just parted with 15 years ago!!! I trust that my newBMW will be as good as my last one. I am delighted with BMW.
Overall experience has been great apart from the scratches that I have mentioned which was sorted anyway. Also, it could have been more satisfying if small freebies comes with the car on handover. Not even a free key ring comes with the keys.